Terms & Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. CasaBellaOnline.net reserves the right to make changes to this site and these terms and conditions at any time.


Billing

We accept Credit Card Purchases of: Visa, MC, Discover, and AMEX.


Delivery and Installation

At Casa Bella Furniture we are proud to not only stand behind our products, but also our delivery service. We offer an in-house delivery service on specialized furniture carrier trucks, and installation services with experienced staff members who are very respectful and courteous. Orders are processed and delivered an average of 3-7 business days from when they are placed. You can track an order any time by calling and speaking directly to a Casa Bella Furniture representative who will be at your side from the time you place your order until it arrives in your home.

NOTE:

  • We are currently only delivering up to a 30 Mile Radius.
  • You can schedule a pick up yourself from our showroom if you wish to do so.

Return Policy

If you wish to make a return, you may do so within seven (7) days of receiving your order by reaching out to our support team at info@casabellaonline.net. All returned orders will be assessed a re-stock fee of 10% of the original purchase price. This amount will be deducted from the refund amount after an return request has been approved.


Exchange Policy

If you wish to make a return, you may do so within seven (7) days of receiving your order by reaching out to our support team at info@casabellaonline.net. All orders being exchanged will be assessed a fee of 10% of their original order's purchase price. This amount will be deducted from the refund amount after an RMA has been approved.


Cancellation Policy

Orders may be cancelled at anytime prior to shipment/delivery. If you wish to cancel an order you have recently placed, please follow these steps outlined below:

  1. Have your Order# handy
  2. Give us a call right away at (818) 616-3400
  3. Send an e-mail to info@casabellaonline.net with the subject as Cancellation Request 
  4. A representative will work with you to process the cancellation

NOTE: 

  • If you order has already been shipped and you wish to cancel your order, you will be subject to the Return Policy.

Shipping Damage

Our comprehensive delivery service is specifically designed to reduce the rate of shipping damage, but as we all know, sometimes ship happens! At Casa Bella Furniture Gallery we pride ourselves on treating our customers fairly, even in the event that an item is damaged in transit.

If your order is damaged:

Casa Bella Furniture Gallery will offer free repair and replacement for any order that:

  1. You contact Casa Bella Furniture Gallery within 3 days of delivery.
    • Call in (818) 616-3400
    • Email your info@casabellaonline.net
  2. Your damage has been recorded on your delivery receipt.
  3. You can provide pictures (upon request).

If this does NOT describe your situation, we can still service your order! Please email or call in to choose from one of our many post-delivery services!


Product Descriptions

Casa Bella Furniture is working around the clock to provide a greater selection of quality furniture for our loyal customers, and are often adding to our product list online. We are as accurate and complete with our product descriptions as possible.


Each Product Is Unique

Because our furniture is constructed using natural materials and finishes, small variances between the pictures on our website and actual product delivered are common. We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, computer settings and hardware, printing variations, and lighting in the home. Please be aware and plan for slight variances in color. There are also naturally occurring variances between products depending on construction material. Wood, leather, fabric and glass all have slight variations natural to that material. In this way natural differences make each Casa Bella Furniture Gallery product unique.


Typos

In the event there is a typographical error relating to a description or price of a product, please let us know and we will quickly correct the error. If you have purchased a product with a description error and are dissatisfied with your product, please see our exchange policy or our return policy. If you have purchased a product with a pricing error, Casa Bella Furniture Gallery reserves the right to correct the pricing mistake and either credit/charge for the difference or cancel the order per your request.


Pictures

All our products are pictured on our site with accuracy in mind. If you notice a photographical error while online please let us know and we will quickly correct the error. If you have purchased a product with a photographical error and are dissatisfied with your product, please see our exchange policy or our return policy.


Individualized Information

Many orders are placed verbally or via email with our Certified Home Designers. Please note that all product and policy information presented on our website (http://casabellaonline.net) supercedes any and all information presented individually via telephone, email, online chat, and facsimile.


Limited Liability

Our products are heavy, bulky and dangerous. By agreeing to purchase our product you recognize the danger that they can represent. We recommend that you consult with a professional anytime you need to move or repair your furniture. Casa Bella Furniture Gallery is not responsible for personal injury or death related to the use of Casa Bella Furniture Gallery products.

Moving Parts: Furniture has many moving parts. Do not put your fingers or toes inside of moving parts in your furniture. In the event a moving part becomes stuck or broken, we recommend that you consult with a professional furniture medic for repair.

Moving Furniture: Furniture is extremely heavy. We recommend that you consult with moving professionals when moving your furniture in or around your home. Do not attempt to move your furniture alone.

Electrical Sockets: Some furniture has electrical components. Do not attempt to fix or replace electrical components on your own. Consult an electrician.


Jurisdiction and Venue

You agree that any legal action brought against Casa Bella Furniture Gallery shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the CasaBellaOnline.net site shall be an appropriate federal or state court located in Los Angeles, California.